This Privacy Policy explains what information our website collects, how it is used, and how it is protected. Information we request from you or receive while providing our services is used only in accordance with this policy.
Last updated: 29 September 2026.
General Provisions
- WholeTechCreative LTD ("WTC Games", "we", "us", or "our") operates the website wtc-games.com (the "Site"). We respect your privacy and are committed to protecting the personal data we hold about you. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over it.
- This policy applies only to our online activities and to visitors of our Site. It does not apply to any information collected offline or through channels other than this Site.
- If you have any questions about this policy or about how we handle your data, contact us at info@wtc-games.com.
Data Controller
- The data controller responsible for your personal data is: WholeTechCreative LTD Kemp House, 152 to 160 City Road, London EC1V 2NX, United Kingdom. Email: info@wtc-games.com
- As a UK company we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process the personal data of individuals located in the European Economic Area, we also act in accordance with the EU GDPR.
Information we collect
We keep the data we collect to a minimum. Depending on how you use the Site, this may include the following.
- Information you give us directly. If you contact us through our contact form or by email, we receive the information you choose to provide. This typically includes your name, email address, the contents of your message, and any attachments or project details you send us.
- Information collected automatically (log files). Like most websites, our hosting provider records standard log data when you visit. This may include your IP address, browser type, internet service provider, date and time of access, and the pages you view. This data is used to keep the Site secure and running, and is not used to personally identify you.
- Account, order, and payment data. If you create an account or place an order, we process your email address, order details, payment status, and technical identifiers needed to operate your account, provide support, and keep order records. We do not receive or store your full payment-card details; payments are processed by PayPal.
We do not run advertising networks on this Site, and we do not sell your personal data to anyone.
How we use your information
We use the information we collect for the following purposes.
- To respond to your enquiries and communicate with you about your project or request.
- To provide, operate, maintain, and improve the Site.
- To create and maintain accounts, process orders, record payment status, and provide customer support.
- To send you information you have asked for or that relates to a project we are discussing with you.
- To keep the Site secure and to detect and prevent fraud or misuse.
- To comply with our legal obligations.
We do not use your information for automated decision making or profiling.
Legal basis for processing (UK and EU GDPR)
We rely on the following legal bases to process your personal data.
- Consent. Where we expressly ask for your consent, for example for optional marketing communications, you may withdraw it at any time.
- Legitimate interests. For responding to your enquiries, securing the Site, and basic server logging, we rely on our legitimate interest in operating and protecting our business, balanced against your rights.
- Performance of a contract. Where we are providing services to you or taking steps at your request before entering into a contract, we process the data needed to do so.
- Legal obligation. Where we are required to keep or disclose data to comply with the law.
Cookies
The Site uses necessary cookies and similar technical storage for sessions, sign-in, the shopping basket, language preferences, and security features. If you choose “Remember me”, a protected persistent sign-in token is also stored in your browser. These technologies are required to provide the functionality you request.
When you proceed to payment, PayPal may use its own cookies and similar technologies in accordance with its privacy policy.
We use Google Analytics to understand how visitors find and use the Site. Google Analytics may use analytics cookies and process information about pages viewed, interactions with the Site, device and browser information, traffic source, and approximate location.
You can limit or delete cookies through your browser settings. Blocking necessary cookies may prevent sign-in, the basket, or other Site features from working correctly.
How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy. Enquiry and project correspondence is generally kept for up to 24 months after our last contact. Order records and payment-status information may be kept for longer where needed to perform a contract, maintain accounting records, resolve disputes, or comply with law. Unverified accounts without orders are automatically removed after a limited waiting period. When data is no longer needed, we delete or anonymise it.
International data transfers
We are based in the United Kingdom and serve clients worldwide. Some providers needed to operate the Site and deliver our services may process data in other countries. Where this occurs, we take reasonable steps to ensure transfers and processing are handled in accordance with applicable data-protection requirements.
Your data protection rights (UK and EU GDPR)
If you are located in the UK or the EEA, you have the following rights over your personal data.
- The right to be informed about how your data is used. The right of access to the personal data we hold about you. The right to rectification of inaccurate or incomplete data. The right to erasure of your data in certain circumstances. The right to restrict processing in certain circumstances. The right to object to processing carried out on the basis of legitimate interests or for marketing. The right to data portability, allowing you to obtain and reuse your data. The right to withdraw consent at any time, where processing is based on consent.
- To exercise any of these rights, contact us at info@wtc-games.com. We will respond within one month. Exercising the right of access is free of charge, except where a request is manifestly unfounded or excessive.
- If you believe we have not handled your data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk, or with your local data protection authority if you are in the EEA. We would, however, appreciate the chance to address your concerns first.
Your rights under the CCPA and CPRA (California residents)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights.
- The right to know what categories and specific pieces of personal information we have collected about you. The right to request deletion of your personal information. The right to correct inaccurate personal information. The right to opt out of the sale or sharing of your personal information. The right not to be discriminated against for exercising your rights.
- We do not sell or share your personal information as those terms are defined under California law. To exercise any of these rights, contact us at info@wtc-games.com. We will respond within the timeframe required by law.
Children's privacy
Our Site and services are intended for businesses and professional clients and are not directed to children. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us at info@wtc-games.com and we will delete it promptly.
Service providers
We use a limited number of external providers to operate the Site and deliver our services. In particular, PayPal processes payments and related payment data, Inbox.eu is used to deliver service and transactional email notifications, and Google Analytics is used for website analytics. These providers process data under their own terms and privacy policies. We share only the information reasonably required for the relevant function.
Third party links
Our Site may contain links to other websites that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Significant changes will be made clear on the Site.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:
