Work begins after payment is confirmed and we have received the information required for the project. If additional materials are needed, we will contact you through the order conversation or by email.
Timing depends on the service and scope of work. Smaller tasks may take a few business days, while larger campaigns or development work can take several weeks or more. An estimated schedule can be agreed before payment.
Yes. Describe your request through the support form. We will review the project and, if we can help, prepare a custom proposal.
Your order status is shown in your account, where you can also communicate with us about that specific order. Important updates may also be sent by email.
Yes. WTC Games works with clients from different countries. You can contact us before ordering if you would like to clarify project, payment, or documentation details in advance.
It depends on the service. We usually need a link to the game or project page, a short description of the task, the required materials, and your goals. Development and artwork projects may require a more detailed brief.
No. You can place an order without registering in advance. If you have questions before payment or need a custom quote, contact us through the support form first.
Payment is made online after the order is created. You can pay with PayPal. Depending on your country and PayPal availability, card payment without signing in to PayPal may also be offered.
Yes. We can sign an NDA before receiving project materials or discussing confidential information.
An unpaid order can be cancelled from your account. If the order has already been paid or work has started, contact us: cancellation and refund availability depends on the stage of work and the type of service.
